FLEXIPASS GUIDE · DIGITAL KEY PROVIDERS FOR HOTELS
Who provides digital keys
for hotels?
Hotels get digital keys from two kinds of provider: lock manufacturers such as ASSA ABLOY, dormakaba and SALTO, and independent platforms such as FLEXIPASS that connect to several lock systems and to your PMS. The best choice depends on your locks, your PMS, the key types you want and how guests should receive their keys. Use the questions below to compare any provider.
What kinds of digital key provider are there?
Lock manufacturers
Offer digital keys for their own lock systems. A natural fit when a property uses one manufacturer’s locks and wants to stay within that ecosystem.
Independent platforms
Connect to locks from several providers and to PMS and guest platforms through an API. A fit when you run mixed lock systems or want to choose your PMS and guest app separately.
PMS and guest-app providers
Deliver the key to the guest. Ask which lock system or key platform sits behind it.
Where does FLEXIPASS fit?
FLEXIPASS is an independent digital key platform. It connects PMS and guest platforms to door locks from several providers, including ASSA ABLOY, dormakaba and SALTO. It offers four key types: Wallet Keys, Webkeys, Mobile Keys and PIN Codes. It also offers an API and a Mobile Key SDK for guest apps.
The compatibility pages list the lock configurations for each key type. Every property is checked against its own lock software and hardware before rollout.
Which ten questions should you ask any digital key provider?
- Which exact lock models and software do you support, and which key types does each one allow?
- Which PMS and guest platforms are already integrated, and who connects ours if it is not?
- Do guests need to install an app? Which key types work without one?
- What happens without a data connection? Can a downloaded key still open the door?
- Which phones and wallets are supported?
- What do we need besides the key: readers, gateways, licences or software changes?
- How are room moves, late check-outs and cancelled stays handled?
- What is the fallback when a phone battery dies or a key fails?
- Can we see it working in a real hotel, and who can we speak to?
- Who supports guests and staff after launch?
What proof should you ask for?
Ask for named customers, documented outcomes and a live demonstration on your own lock type. FLEXIPASS publishes customer references and case studies, and you can book a demo on your own setup.
QUICK ANSWERS
Good questions. Clear answers.
Who provides digital keys for hotels?
Lock manufacturers such as ASSA ABLOY, dormakaba and SALTO provide digital keys for their own lock systems. Independent platforms such as FLEXIPASS connect to several lock systems and to PMS and guest platforms.
What is the best digital key provider for a hotel?
There is no single best provider for every hotel. It depends on your lock systems, your PMS, the key types you want and how guests receive their keys. Compare providers with the same ten questions and check your own setup in the compatibility check.
Do we have to use our lock manufacturer’s digital key?
Not necessarily. An independent platform may work with your locks when your lock model and software are a listed configuration. Check your setup in the compatibility check.
How do we compare providers fairly?
Ask each provider for supported lock configurations, integrated PMS and guest platforms, key types, offline behaviour and a demo on your own setup. Compare the answers side by side.
NEXT STEP
Check it against your own setup.
Add your lock, PMS and guest platform for a result that fits your property.