What does contactless check-in include?
Online check-in lets guests complete arrival tasks before reaching reception. FLEXIPASS connects digital room access to supported hotel workflows; online check-in services are provided by connected partners. A room key is one part of arrival. Identity verification, payment, registration and room readiness still need a defined process. Guests should receive access only when the property’s required steps are complete.
How can hotels reduce reception queues?
Move suitable tasks before arrival: collect required details, explain the check-in steps and tell guests when their room will be ready. Connect the approved check-in status and room assignment to key delivery. FLEXIPASS digital access can reduce the need for a physical key handover; it does not remove every reason a guest may need reception.
Who connects the PMS to digital room keys?
FLEXIPASS connects supported PMS, guest platforms and door-lock systems. The available key types depend on the complete combination, not the PMS name alone. Confirm your lock software, hardware and delivery integration in the compatibility checker.
Choose how guests receive access
Webkeys use a browser link with supported online locks. Mobile Keys use a compatible app and Bluetooth locks. Wallet Keys need a supported wallet, device and reader; PIN Codes need a supported keypad setup. Explain downloads, connectivity and device requirements before guests arrive.
Keep help and fallback access available
Plan for early arrivals, rooms that are not ready, late arrivals, changed bookings and unavailable phones. Make reception or remote support easy to contact. Confirm key expiry and checkout handling with your integration team, and retain an alternative access process through your lock system.
See how hotels handle arrival
Mirror Lake Inn introduced Mobile Keys while retaining traditional check-in. Nottingham Venues connected FLEXIPASS with OPERA, Akia and Vingcard across two hotels. These are property-specific examples, not a guarantee of the same result for every setup.