FLEXIPASS GUIDE · PMS AND DOOR-LOCK INTEGRATION
Can a hotel PMS
connect to door locks?
Yes, through an integration. The PMS holds the reservation and stay dates. The lock software controls the doors. FLEXIPASS connects the two so a digital key can be issued for the right room and stay. Whether this works for your hotel depends on your PMS integration and your lock software and hardware.
How does the connection work?
- A guest has a reservation in the PMS, with a room and stay dates.
- The PMS asks FLEXIPASS for a digital key through the FLEXIPASS API, with the room number and check-out date and time.
- FLEXIPASS works with the lock system’s software to create access for that room and period.
- The guest receives the key by link, app, wallet or code, through a guest platform or the FLEXIPASS portal.
What decides whether it works?
Your PMS integration
Check whether your PMS is listed in the marketplace. A listing is a starting point, not proof that every configuration is supported.
Your lock software and hardware
The lock brand alone is not enough. The software, connection type and readers decide which key types are available.
The key type
Webkeys, Wallet Keys, Mobile Keys and PIN Codes each have their own lock requirements.
How guests receive the key
A connected guest platform can deliver keys. Without one, keys can be sent by email or text from the FLEXIPASS portal.
Do we need to replace our PMS or locks?
You may be able to keep both when the PMS integration, lock models and access software support the key type you choose. Some properties need software changes, licences, readers, connectivity or hardware upgrades. Review the complete setup before committing to a rollout.
In many cases your PMS provider is already connected to the FLEXIPASS API. If not, they can connect through the open FLEXIPASS API.
QUICK ANSWERS
Good questions. Clear answers.
Does my PMS create the digital room key?
The PMS supplies reservation and stay information in a supported integration. The configured FLEXIPASS and lock-system workflow handles digital access, and a guest platform or app may deliver it. Confirm which system triggers key issuance, which doors the key opens and how stay changes are processed.
Can I keep my existing PMS and door locks?
You may be able to keep both when the installed PMS integration, lock models and access software support the selected FLEXIPASS technology. Some properties need software changes, licences, readers, connectivity or hardware upgrades.
Can I use digital keys without connecting a PMS?
Yes. You can manage Mobile Keys in the FLEXIPASS portal and deliver them by email or text. Webkeys are delivered through technology partners that support them.
What if my PMS is not listed?
Choose Other in the compatibility check and enter the provider name, or contact FLEXIPASS with your PMS and lock details. A missing listing is not confirmation of compatibility. Your technology provider can discuss integration options through the FLEXIPASS Open API.
NEXT STEP
Check it against your own setup.
Add your lock, PMS and guest platform for a result that fits your property.