A warmer welcome. A choice of check-in.
Mirror Lake Inn added FLEXIPASS Mobile Keys while keeping traditional check-in available.
The challenge
Peak arrivals put pressure on reception. An earlier digital-key solution did not work well with the resort’s systems.
The setup
FLEXIPASS Mobile Keys work alongside Vingcard locks, HeyFetch guest communication and Maestro PMS. Guests receive app and key instructions after approved check-in.
The outcome
Guests can choose digital or in-person arrival. The resort reports less reception workload and positive guest feedback.