Digital arrivals across two hotels.
Nottingham Venues introduced FLEXIPASS Mobile Keys and Webhooks at the Jubilee and Orchard hotels.
The challenge
Conference and university arrivals created pressure on reception and guest-service teams.
The setup
FLEXIPASS connects with OPERA PMS, Akia messaging and ASSA ABLOY Vingcard locks.
The outcome
The team reports shorter reception waits, better arrival insights and responsive onboarding support.
"The FLEXIPASS app was really quick and easy to download and needed no personal data from myself. Loading in the code was quick and easy and gave me access to my room via my mobile device." – Kerry Morgan, IT Internal Support | Jubilee Hotel, Nottingham Venues