Digital Keys Explained
FLEXIPASS connects supported PMS, guest communication and door-lock systems to deliver digital hotel access. Here is what happens behind the key—and what your hotel needs to confirm.
The PMS holds the reservation. Your check-in workflow confirms the guest and room assignment. FLEXIPASS connects supported hotel systems with the access system so a digital key can be issued for the approved stay. An integration must support the complete combination of PMS, lock software and key technology.
Find your PMS integration
Webkeys open in a browser with supported online locks. Mobile Keys use a compatible app and Bluetooth lock; downloading or updating the key requires connectivity. Wallet Keys need a supported wallet, device and reader. PIN Codes require compatible keypad hardware and a supported lock integration.
Compare the four technologies
Digital room access does not replace identity checks, payment requirements or room readiness. Complete the required arrival tasks before releasing access. Tell guests when their key will arrive, how to use it and where to get help.
Plan online check-in
Confirm key validity, room changes, extensions and revocation with your integration team. Test unsupported phones, failed delivery and lost connectivity. Keep an alternative access process available through your lock system and make staff assistance easy to reach.
Check your property’s setupMirror Lake Inn combined Mobile Keys with Vingcard locks, HeyFetch and Maestro PMS while retaining traditional check-in. Its experience shows why the systems and fallback process matter together.
Read the Mirror Lake Inn storyQUICK ANSWERS
The PMS holds the reservation. Your check-in workflow confirms the guest and room assignment. FLEXIPASS connects supported hotel systems with the access system so a digital key can be issued for the approved stay.
No. Digital room access does not replace identity checks, payment requirements or room readiness. Complete the required arrival tasks before releasing access.
Webkeys open in a browser with supported online locks. Mobile Keys use a compatible app and Bluetooth lock. Wallet Keys need a supported wallet, device and reader. PIN Codes require compatible keypad hardware and a supported lock integration.
Confirm key validity, room changes, extensions and revocation with your integration team. Test unsupported phones, failed delivery and lost connectivity, and keep an alternative access process available.
Review your PMS, lock provider and guest workflow with FLEXIPASS.
Check compatibility