IIP Apartments Case Study | Zurich
FLEXIPASS + Immo Invest Partner AG + Due Sentieri AG
Client USP
In Switzerland's competitive accommodation landscape, where guests demand both the independence of apartment living and the seamless service of premium hotels, IIP Apartments has carved out a distinctive niche. Located in the tranquil residential setting of Spreitenbach, this innovative property challenges traditional hospitality boundaries by delivering fully furnished living spaces that truly adapt to how modern travelers live and work.
IIP Apartments specializes in fully furnished studio, one, and two-bedroom units designed to seamlessly accommodate both short-term business travelers and extended-stay guests. Whether hosting relocating professionals, business delegates, or travelers seeking flexible accommodation options, these apartments provide the perfect blend of comfort, functionality, and independence.
Each apartment features complete kitchenettes with all necessary cooking utensils, dedicated workspaces perfect for remote work, and comprehensive amenities including high-speed Wi-Fi, satellite TV, electronic safes, and weekly cleaning services. With strategic proximity to major shopping centers like Shoppi Tivoli and entertainment venues, guests enjoy both tranquil residential living and easy access to urban conveniences.
IIP Apartments represents a new generation of accommodation providers who recognize that the future of hospitality lies in combining the freedom of independent living with the reliability and innovation that modern travelers expect.
Photo Courtesy: IIP Apartments
IIP Apartments + FLEXIPASS
This commitment to guest convenience and operational innovation is what led IIP Apartments to implement FLEXIPASS Mobile Keys across their property. This digital-first solution empowers a seamless, contactless guest journey that aligns perfectly with their vision of providing hassle-free, modern accommodation experiences.
FLEXIPASS stood out for its intuitive Mobile Key technology, which eliminates the need for physical keycard management while providing guests with instant, secure access to their accommodations. Just as important was how seamlessly IIP Apartment’s existing tech ecosystem could connect with FLEXIPASS API, with their Cloudbeds PMS, Whistle guest communication platform (part of Cloudbeds), and ASSA ABLOY Vingcard door locks with VOSTIO software all working flawlessly with the Mobile Key solution.
IIP Apartment’s Tech Stack:
FLEXIPASS Mobile Keys: Primary Digital Access solution enabling smartphone-based room entry by an app, without an active internet connection
Cloudbeds PMS Integration: Seamless key delivery and guest management through existing property management workflows
Whistle Communication Platform: Enhanced guest communication complementing the Mobile Key experience
ASSA ABLOY Vingcard + VOSTIO: Reliable, secure door lock infrastructure supporting Digital Key technology
By choosing FLEXIPASS, IIP Apartments upgraded their guest experience while ensuring operational efficiency and 24/7 accessibility without traditional reception constraints.
The Quest for Contactless Access Solutions
IIP Apartments was actively seeking an innovative Digital Key solution that would enable guests to enter their apartments contactlessly, without relying on traditional reception interactions. Their vision was to create a truly independent, hotel-quality experience that matched the modern expectations of both business travelers and extended-stay guests.
The Search for Digital Independence
IIP Apartments recognized that their target guests, particularly business professionals and international visitors, increasingly expected seamless, contactless access options. They needed a solution that would eliminate the traditional dependency on reception staff for key collection while maintaining the highest security standards.
Operational Efficiency Goals
The property sought to optimize their operational model by reducing the need for constant reception coverage, especially during off-peak hours and late arrivals. This would allow them to allocate resources more effectively while improving cost efficiency without compromising guest service quality.
Enhanced Guest Experience Vision
Understanding that modern travelers value flexibility and independence, IIP Apartments wanted to offer 24/7 accessibility that would differentiate them in the competitive Zurich accommodation market. They envisioned guests being able to arrive at their convenience and immediately access their fully furnished apartments without any waiting or administrative delays.
Security and Integration Requirements
Any solution needed to seamlessly integrate with their existing tech infrastructure, including Cloudbeds PMS, Whistle guest communication platform, and ASSA ABLOY Vingcard door locks with VOSTIO software, while providing enhanced security features beyond traditional physical keycards.
This search for the perfect contactless access solution led IIP Apartments to discover FLEXIPASS, whose Mobile Key technology aligned perfectly with their vision of delivering truly independent, modern accommodation experiences.
Photo Courtesy: IIP Apartments
FLEXIPASS's Solutions: Delivering the Perfect Match
FLEXIPASS provided exactly what IIP Apartments was searching for. A comprehensive Digital Key solution that transformed their vision of contactless, independent accommodation into reality:
Seamless, Contactless Access with Mobile Keys: FLEXIPASS Mobile Keys delivered the contactless entry solution IIP Apartments had been seeking. Guests can now unlock their apartments effortlessly using their smartphones, providing the 24/7 access flexibility and independence that modern travelers expect. This eliminated the traditional reception dependency while maintaining the highest security standards.
Integrated PMS Connectivity and Automation : The seamless integration with Cloudbeds PMS that IIP Apartments required was achieved through FLEXIPASS's certified API connections. Digital Keys are automatically delivered upon check-in completion, creating the streamlined guest journey they envisioned. From booking to apartment access without any staff intervention.
Enhanced Security and Future-Ready Infrastructure: Meeting IIP Apartments' security and integration requirements, FLEXIPASS works flawlessly with their existing ASSA ABLOY Vingcard door locks and VOSTIO software. Digital Keys automatically expire based on checkout dates, providing enhanced security beyond traditional keycards while offering real-time access monitoring and control.
Operational Efficiency Achievement: The solution delivered the operational optimization IIP Apartments sought. Reducing reception staffing requirements while enabling truly flexible guest arrivals. This allows the property to allocate resources more effectively and improve cost efficiency without compromising the premium service quality their guests expect.
These solutions transformed IIP Apartments' operational model, enabling them to deliver the modern, independent accommodation experience they had envisioned while maintaining exceptional security and guest service standards.
Implementation & Support
The implementation at IIP Apartments proceeded smoothly, with the FLEXIPASS onboarding team providing comprehensive support throughout the process. Their collaborative approach ensured seamless integration with existing systems while minimizing any disruption to ongoing operations.
Technical Integration Process
The certified integrations between Cloudbeds PMS, ASSA ABLOY Vingcard infrastructure, and FLEXIPASS meant implementation was both straightforward and future-ready. The team conducted thorough testing across all apartment units to ensure consistent Mobile Key functionality and optimal guest experience.
Staff Training & Documentation
Comprehensive onboarding sessions equipped property management staff with FLEXIPASS Mobile Keys administration skills and made sure that the Digital Key technology runs smoothly.
Also Jana Ivljanin, who accompanied the whole implementation process was satisfied, as she said:
“Big thanks to the FLEXIPASS Team, for creating such an intuitive and secure digital solution. It’s user-friendly and proven to be reliable.
Also, a special shoutout to the Onboarding Team for a smooth and efficient onboarding rollout! Your support made the transition seamless!”
Photo Courtesy: IIP Apartments
Results & Conclusion
Since implementing FLEXIPASS Mobile Keys, IIP Apartments has transformed guest convenience and eliminated reception dependencies. The Mobile Key solution meets modern guest expectations for contactless, flexible access while supporting the property's extended-stay focus.
Operationally, the apartments benefit from reduced staffing requirements, enhanced security through automated key expiration, and streamlined guest management processes. The 24/7 accessibility has expanded booking appeal, particularly for business travelers and international guests requiring flexible arrival times.
Most importantly, the solution has enhanced the overall guest experience by providing the independence and convenience that modern travelers expect, while maintaining the security and reliability that property managers require.
FLEXIPASS Mobile Keys have helped IIP Apartments deliver on their commitment to providing seamless, modern accommodation experiences that truly feel like home, supporting their position as a leading choice for flexible stays in the competitive Zurich market.
