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Surferquest digital key integration Surferquest + FLEXIPASS

Bring digital room access into the Surferquest guest experience. Keep supported room access within the guest’s digital journey.

Check compatibilityBook a demo
Surferquest and FLEXIPASS: guest journey to room access
A connected guest journey.

THE CONNECTION

Make access part of the guest journey.

Surferquest provides kiosk check-in for hotels.

FLEXIPASS connects supported digital room access with the guest app or service. Explain where to find the key and keep check-in, arrival instructions and assistance in one clear journey.

  • Bring room access into the digital guest journey.
  • Explain the app, browser or device guests need.
  • Keep assistance and alternative entry easy to find.

FROM SETUP TO STAY

Three steps. One clear journey.

Plan your Surferquest connection with FLEXIPASS before rollout.

  1. 01

    Plan the experience

    Confirm the guest platform, key type and required app or browser.

  2. 02

    Connect check-in

    Release the key when the hotel’s required checks are complete.

  3. 03

    Support the stay

    Test room changes, lost devices and key expiry before rollout.

KEY TECHNOLOGIES

Which digital keys work with this integration?

These listed platform paths still require compatible door locks and a supported guest-delivery workflow.

Supported

Webkeys

No key app

A browser link. Supported online locks required.

17 door-lock configurations

Explore WebkeysNot offered

Wallet Keys

No key app

A supported device wallet and compatible reader.

Explore Wallet KeysNot offered

Mobile Keys

Super Fast app

An app-based key for compatible Bluetooth locks.

Explore Mobile KeysNot offered

PIN Codes

Keypad access

A code for a compatible online door keypad.

Explore PIN Codes
View compatible door locks

Before you go live

Guest-platform integration, installed locks and the required guest device.

Check your systems

QUICK ANSWERS

Surferquest and FLEXIPASS: questions hotels ask

Does Surferquest support digital keys?

Yes. With FLEXIPASS, Surferquest works with these digital key types: Webkeys.

Does Surferquest work with Apple Wallet and Google Wallet keys?

Wallet Keys are not listed for Surferquest today. The listed key types are: Webkeys.

Do guests need an app with Surferquest?

No. With Surferquest, guests can use Webkeys without a separate key app.

Which door locks work with Surferquest and FLEXIPASS?

The FLEXIPASS compatibility catalogue lists 17 door-lock configurations for the key types offered with Surferquest, including Vingcard, SALTO, ASSA ABLOY TESA, ASSA ABLOY SMARTair, Messerschmitt.

How do we connect Surferquest to FLEXIPASS?

Start with the compatibility check: choose Surferquest and your other systems. FLEXIPASS then confirms the setup and plans the connection with you.

Check compatibilityWhy choose FLEXIPASSSee all integrations

Compatible door-lock solutions

Explore the lock configurations listed for Surferquest’s FLEXIPASS key technologies.

See all compatible door-lock configurations

SupportedSoon Coming soon Not supported

Door lockWebkeysNo key app
ASSA ABLOY
ASSA ABLOY SMARTair · Wireless onlineSupported
ASSA ABLOY TESA · Wireless onlineSupported
Messerschmitt Entry One Cabled readersSupported
Vingcard · Cabled online locksSupported
dormakaba
dormakaba · exivoSupported
SALTO
SALTO · KSSupported
SALTO · SPACESupported
Other lock brands
GANTNER · GAT NET.Lock 7020 wired onlineSupported
Hotek · Wireless onlineSupported
HoteltronixSupported
Iseo · Sofia wireless onlineSupported
KleverKeySupported
Omnitec · Wireless onlineSupported
PadwordSupported
TTLock wireless onlineSupported
WebLocksSupported
YacanSupported

Compatibility depends on the complete setup: lock model, access software, connectivity and guest workflow. FLEXIPASS confirms your installation before rollout.

Check your complete property setup

QUICK ANSWERS

Surferquest + FLEXIPASS FAQs

What does Surferquest + FLEXIPASS do?

Bring digital room access into the Surferquest guest experience. Keep supported room access within the guest’s digital journey.

Which key technologies can I use?

The Surferquest + FLEXIPASS integration path lists Webkeys. Your complete platform-and-lock combination must support the selected technology; a provider listing alone does not confirm every installation.

Do guests need to download an app?

Supported Webkeys open in a browser without a separate key app. Mobile Keys require a compatible app; Wallet Keys require a supported wallet and device. Availability depends on your complete setup.

Can this reduce reception queues?

It can reduce the card-collection step for eligible guests when access follows completed check-in. Registration, identity checks, payment and room readiness still need a clear process. Keep staff assistance available.

Plan check-in and checkout
What should we confirm before rollout?

Guest-platform integration, installed locks and the required guest device. Test delivery, expiry, room changes and an alternative access method with FLEXIPASS before going live.

Do we need to replace our locks?

Not necessarily. Supported existing hardware may be usable, but connectivity, readers, software or licences can still need changes. FLEXIPASS reviews the exact installation before recommending a setup.

What if a guest cannot use their phone?

Keep staff assistance and a tested alternative, such as a physical keycard. PIN Codes are another option only where the complete system supports a compatible keypad.

YOUR PROPERTY. YOUR SYSTEMS.

Let’s find your connection.

Share your Surferquest setup and door-lock details with FLEXIPASS.

Check compatibilityTalk to FLEXIPASS