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GUEST COMMUNICATION

HeyFetch + FLEXIPASS

Deliver digital key information through the Fetch guest messaging workflow. Plan room-access delivery through your configured guest channel.

Check compatibilityBook a demo
HeyFetch and FLEXIPASS: guest message to room access
A connected guest conversation.

THE CONNECTION

Put room access in the arrival message.

HeyFetch brings guest messaging into the hotel’s arrival and stay experience.

FLEXIPASS brings supported digital-key delivery into the guest conversation. Keep arrival instructions and room access easy to find, with delivery timed to approved check-in.

  • Keep key instructions in the guest conversation.
  • Time delivery to the hotel’s approved arrival workflow.
  • Give guests a clear route to help.
Explore HeyFetch

FROM SETUP TO STAY

Three steps. One clear journey.

Plan your HeyFetch connection with FLEXIPASS before rollout.

  1. 01

    Choose the channel

    Confirm where guests receive messages and room-access instructions.

  2. 02

    Deliver the key

    Release access after the hotel’s check-in and room-readiness requirements.

  3. 03

    Keep help close

    Plan for missing messages, room changes and an alternative way to enter.

KEY TECHNOLOGIES

Which digital keys work with this integration?

These listed platform paths still require compatible door locks and a supported guest-delivery workflow.

Supported

Webkeys

No key app

A browser link. Supported online locks required.

17 door-lock configurations

Explore WebkeysSupported

Wallet Keys

No key app

A supported device wallet and compatible reader.

1 door-lock configuration

Explore Wallet KeysSupported

Mobile Keys

Super Fast app

An app-based key for compatible Bluetooth locks.

5 door-lock configurations

Explore Mobile KeysSupported

PIN Codes

Keypad access

A code for a compatible online door keypad.

5 door-lock configurations

Explore PIN Codes
View compatible door locks

Before you go live

Messaging channel, delivery timing, PMS connection and supported locks.

Check your systems

Compatible door-lock solutions

Explore the lock configurations listed for HeyFetch’s FLEXIPASS key technologies.

SupportedSoon Coming soon Not supported

Door lockWebkeysNo key appWallet KeysNo key appMobile KeysSuper Fast appPIN CodesKeypad access
ASSA ABLOY
ASSA ABLOY SMARTair · Wireless onlineSupportedNot supportedNot supportedNot supported
ASSA ABLOY TESA · Wireless onlineSupportedNot supportedNot supportedSupported
Messerschmitt Entry One Cabled readersSupportedNot supportedNot supportedNot supported
Vingcard · Cabled online locksSupportedNot supportedNot supportedNot supported
Vingcard · VisionlineNot supportedNot supportedSupportedNot supported
Vingcard · VOSTIONot supportedSupportedSupportedNot supported
dormakaba
dormakaba · exivoSupportedNot supportedNot supportedNot supported
dormakaba ambianceNot supportedSoonSupportedNot supported
dormakaba ambiance cloudNot supportedSoonSupportedNot supported
SALTO
SALTO · KSSupportedNot supportedNot supportedSupported
SALTO · SPACESupportedSoonSupportedSupported
Other lock brands
GANTNER · GAT NET.Lock 7020 wired onlineSupportedNot supportedNot supportedNot supported
Glutz wireless onlineNot supportedNot supportedNot supportedSupported
Hotek · Wireless onlineSupportedNot supportedNot supportedNot supported
HoteltronixSupportedNot supportedNot supportedNot supported
Iseo · Sofia wireless onlineSupportedNot supportedNot supportedNot supported
KleverKeySupportedNot supportedNot supportedNot supported
Omnitec · Wireless onlineSupportedNot supportedNot supportedNot supported
PadwordSupportedNot supportedNot supportedNot supported
TTLock wireless onlineSupportedNot supportedNot supportedSupported
WebLocksSupportedNot supportedNot supportedNot supported
YacanSupportedNot supportedNot supportedNot supported

Compatibility depends on the complete setup: lock model, access software, connectivity and guest workflow. FLEXIPASS confirms your installation before rollout.

Check your complete property setup

QUICK ANSWERS

HeyFetch + FLEXIPASS FAQs

What does HeyFetch + FLEXIPASS do?

Deliver digital key information through the Fetch guest messaging workflow. Plan room-access delivery through your configured guest channel.

Which key technologies can I use?

The HeyFetch + FLEXIPASS integration path lists Webkeys, Mobile Keys, Wallet Keys, PIN Codes. Your complete platform-and-lock combination must support the selected technology; a provider listing alone does not confirm every installation.

Do guests need to download an app?

Supported Webkeys open in a browser without a separate key app. Mobile Keys require a compatible app; Wallet Keys require a supported wallet and device. Availability depends on your complete setup.

Can this reduce reception queues?

It can reduce the card-collection step for eligible guests when access follows completed check-in. Registration, identity checks, payment and room readiness still need a clear process. Keep staff assistance available.

Plan check-in and checkout
What should we confirm before rollout?

Messaging channel, delivery timing, PMS connection and supported locks. Test delivery, expiry, room changes and an alternative access method with FLEXIPASS before going live.

Do we need to replace our locks?

Not necessarily. Supported existing hardware may be usable, but connectivity, readers, software or licences can still need changes. FLEXIPASS reviews the exact installation before recommending a setup.

What if a guest cannot use their phone?

Keep staff assistance and a tested alternative, such as a physical keycard. PIN Codes are another option only where the complete system supports a compatible keypad.

“Working with FLEXIPASS was a fantastic experience.”
Claire Phua, Products and Partnerships, Fetch

See FLEXIPASS in practice.

See how properties use FLEXIPASS. Each story describes the key technology and systems used.

YOUR PROPERTY. YOUR SYSTEMS.

Let’s find your connection.

Share your HeyFetch setup and door-lock details with FLEXIPASS.

Check compatibilityTalk to FLEXIPASS