GUEST APPS & SERVICES
SuitePad + FLEXIPASS
Bring digital room access into the SuitePad guest experience. Keep supported room access within the guest’s digital journey.
THE CONNECTION
Make access part of the guest journey.
SuitePad brings hotel information and guest services into the room.
FLEXIPASS connects supported digital room access with the guest app or service. Explain where to find the key and keep check-in, arrival instructions and assistance in one clear journey.
- Bring room access into the digital guest journey.
- Explain the app, browser or device guests need.
- Keep assistance and alternative entry easy to find.
FROM SETUP TO STAY
Three steps. One clear journey.
Plan your SuitePad connection with FLEXIPASS before rollout.
- 01
Plan the experience
Confirm the guest platform, key type and required app or browser.
- 02
Connect check-in
Release the key when the hotel’s required checks are complete.
- 03
Support the stay
Test room changes, lost devices and key expiry before rollout.
KEY TECHNOLOGIES
Confirm your key technology.
The current listing describes a guest-service button connection. Confirm digital-key delivery separately with FLEXIPASS.
Before you go live
Guest-platform integration, installed locks and the required guest device.
Check your systemsQUICK ANSWERS
SuitePad + FLEXIPASS FAQs
What does SuitePad + FLEXIPASS do?
Bring digital room access into the SuitePad guest experience. Keep supported room access within the guest’s digital journey.
Which key technologies can I use?
Confirm the supported FLEXIPASS guest-service button connection with our team. The button listing does not establish support for every key technology.
Do guests need to download an app?
The requirement depends on the credential. Mobile Keys use a compatible app; Wallet Keys use a supported device wallet. Confirm the guest workflow for your selected setup.
Can this reduce reception queues?
It can reduce the card-collection step for eligible guests when access follows completed check-in. Registration, identity checks, payment and room readiness still need a clear process. Keep staff assistance available.
Plan check-in and checkoutWhat should we confirm before rollout?
Guest-platform integration, installed locks and the required guest device. Test delivery, expiry, room changes and an alternative access method with FLEXIPASS before going live.
Do we need to replace our locks?
Not necessarily. Supported existing hardware may be usable, but connectivity, readers, software or licences can still need changes. FLEXIPASS reviews the exact installation before recommending a setup.
What if a guest cannot use their phone?
Keep staff assistance and a tested alternative, such as a physical keycard. PIN Codes are another option only where the complete system supports a compatible keypad.
YOUR PROPERTY. YOUR SYSTEMS.
Let’s find your connection.
Share your SuitePad setup and door-lock details with FLEXIPASS.