FLEXIPASS GUIDE · MULTI-FORMAT DIGITAL KEYS
One platform,
four kinds of digital key
A multi-format digital key provider lets a hotel offer more than one kind of key from one platform. FLEXIPASS offers four: Wallet Keys in Apple Wallet or Google Wallet, Webkeys opened from a secure link, Mobile Keys in an app over Bluetooth, and PIN Codes entered at a keypad. Three of the four work without a separate key app. Which ones a property can use depends on its locks and software.
Why offer more than one key type?
Guests differ
Some guests use Apple Wallet or Google Wallet, some prefer not to install an app, and some simply need a code. More than one key type covers more of them.
Locks differ
Each key type has its own lock requirements. A group with mixed lock systems may support different key types at different properties.
Guest platforms differ
Your PMS, guest app or messaging platform may deliver some key types and not others.
One integration
With one platform behind every key type, you connect your PMS and locks once instead of once per key technology: connect once, scale everywhere.
How do the four key types compare?
| Feature | Wallet Keys | Webkeys | Mobile Keys | PIN Codes |
|---|---|---|---|---|
| Where the guest’s key is | Apple Wallet or Google Wallet | A secure link opened in the phone’s browser | The FLEXIPASS app or a supported guest app | A code entered at the door keypad |
| Separate key app for the guest | No | No | Yes | No |
| How the door opens | Tap a supported phone or watch at a compatible reader | Tap in the browser to open a supported online lock | The phone communicates with a supported lock over Bluetooth | Enter the code on a compatible keypad |
| Lock requirement | Wallet-capable readers and supported guest devices | Supported online locks | Supported Bluetooth locks | Supported online locks with a compatible keypad |
Which key types can our property use?
It depends on your lock configuration, not only on the brand. The compatibility pages list, for each key type, the lock systems and software that are listed today. Entries marked coming soon are not current matches.
A property can offer several key types where its locks support them, and digital keys and physical keycards can be used at the same time.
QUICK ANSWERS
Good questions. Clear answers.
What is a multi-format digital key provider?
A provider that delivers more than one kind of digital room key from one platform. FLEXIPASS offers Wallet Keys, Webkeys, Mobile Keys and PIN Codes.
Which FLEXIPASS key types work without an app?
Wallet Keys, Webkeys and PIN Codes work without a separate key app. Mobile Keys run in the FLEXIPASS app or a supported guest app.
Can one property offer several key types?
Yes, where the lock configuration supports them. Each key type has its own lock requirements, so check your setup in the compatibility check.
Do all lock systems support all four key types?
No. The compatibility pages show which key types are listed for each lock system and software. Some are marked coming soon and are not current matches.
Can guests still get a physical keycard?
Yes. Digital keys and physical keycards can be used at the same time, and a keycard is the fallback for a dead battery or an unsupported phone.
NEXT STEP
Check it against your own setup.
Add your lock, PMS and guest platform for a result that fits your property.