Does GuestTouch support digital keys?
Yes. With FLEXIPASS, GuestTouch works with these digital key types: Webkeys, Mobile Keys, Wallet Keys, PIN Codes.
GuestTouch digital key integration GuestTouch + FLEXIPASS
Connect GuestTouch guest messaging with digital key delivery. Plan room-access delivery through your configured guest channel.
THE CONNECTION
Put room access in the arrival message.
GuestTouch connects hotel teams and guests through digital communication.
FLEXIPASS brings supported digital-key delivery into the guest conversation. Keep arrival instructions and room access easy to find, with delivery timed to approved check-in.
- Keep key instructions in the guest conversation.
- Time delivery to the hotel’s approved arrival workflow.
- Give guests a clear route to help.
FROM SETUP TO STAY
Three steps. One clear journey.
Plan your GuestTouch connection with FLEXIPASS before rollout.
- 01
Choose the channel
Confirm where guests receive messages and room-access instructions.
- 02
Deliver the key
Release access after the hotel’s check-in and room-readiness requirements.
- 03
Keep help close
Plan for missing messages, room changes and an alternative way to enter.
KEY TECHNOLOGIES
Which digital keys work with this integration?
These listed platform paths still require compatible door locks and a supported guest-delivery workflow.
Supported
View compatible door locksWebkeys
No key appA browser link. Supported online locks required.
17 door-lock configurations
Explore WebkeysSupportedWallet Keys
No key appA supported device wallet and compatible reader.
1 door-lock configuration
Explore Wallet KeysSupportedMobile Keys
Super Fast appAn app-based key for compatible Bluetooth locks.
5 door-lock configurations
Explore Mobile KeysSupportedPIN Codes
Keypad accessA code for a compatible online door keypad.
5 door-lock configurations
Explore PIN CodesBefore you go live
Messaging channel, delivery timing, PMS connection and supported locks.
Check your systemsQUICK ANSWERS
GuestTouch and FLEXIPASS: questions hotels ask
Does GuestTouch work with Apple Wallet and Google Wallet keys?
Yes. FLEXIPASS Wallet Keys are listed for GuestTouch. Wallet Keys work with ASSA ABLOY Vingcard locks on Vostio.
Do guests need an app with GuestTouch?
No. With GuestTouch, guests can use Webkeys, Wallet Keys, PIN Codes without a separate key app. Mobile Keys run in the FLEXIPASS app or a supported guest app.
Which door locks work with GuestTouch and FLEXIPASS?
The FLEXIPASS compatibility catalogue lists 22 door-lock configurations for the key types offered with GuestTouch, including Vingcard, dormakaba, SALTO, ASSA ABLOY TESA, ASSA ABLOY SMARTair.
How do we connect GuestTouch to FLEXIPASS?
Start with the compatibility check: choose GuestTouch and your other systems. FLEXIPASS then confirms the setup and plans the connection with you.
Compatible door-lock solutions
Explore the lock configurations listed for GuestTouch’s FLEXIPASS key technologies.
See all compatible door-lock configurations
SupportedSoon Coming soon Not supported
| Door lock | WebkeysNo key app | Wallet KeysNo key app | Mobile KeysSuper Fast app | PIN CodesKeypad access |
|---|---|---|---|---|
| ASSA ABLOY | ||||
| ASSA ABLOY SMARTair · Wireless online | Supported | Not supported | Not supported | Not supported |
| ASSA ABLOY TESA · Wireless online | Supported | Not supported | Not supported | Supported |
| Messerschmitt Entry One Cabled readers | Supported | Not supported | Not supported | Not supported |
| Vingcard · Cabled online locks | Supported | Not supported | Not supported | Not supported |
| Vingcard · Visionline | Not supported | Not supported | Supported | Not supported |
| Vingcard · VOSTIO | Not supported | Supported | Supported | Not supported |
| dormakaba | ||||
| dormakaba · exivo | Supported | Not supported | Not supported | Not supported |
| dormakaba ambiance | Not supported | Soon | Supported | Not supported |
| dormakaba ambiance cloud | Not supported | Soon | Supported | Not supported |
| SALTO | ||||
| SALTO · KS | Supported | Not supported | Not supported | Supported |
| SALTO · SPACE | Supported | Soon | Supported | Supported |
| Other lock brands | ||||
| GANTNER · GAT NET.Lock 7020 wired online | Supported | Not supported | Not supported | Not supported |
| Glutz wireless online | Not supported | Not supported | Not supported | Supported |
| Hotek · Wireless online | Supported | Not supported | Not supported | Not supported |
| Hoteltronix | Supported | Not supported | Not supported | Not supported |
| Iseo · Sofia wireless online | Supported | Not supported | Not supported | Not supported |
| KleverKey | Supported | Not supported | Not supported | Not supported |
| Omnitec · Wireless online | Supported | Not supported | Not supported | Not supported |
| Padword | Supported | Not supported | Not supported | Not supported |
| TTLock wireless online | Supported | Not supported | Not supported | Supported |
| WebLocks | Supported | Not supported | Not supported | Not supported |
| Yacan | Supported | Not supported | Not supported | Not supported |
Compatibility depends on the complete setup: lock model, access software, connectivity and guest workflow. FLEXIPASS confirms your installation before rollout.
Check your complete property setupQUICK ANSWERS
GuestTouch + FLEXIPASS FAQs
What does GuestTouch + FLEXIPASS do?
Connect GuestTouch guest messaging with digital key delivery. Plan room-access delivery through your configured guest channel.
Which key technologies can I use?
The GuestTouch + FLEXIPASS integration path lists Webkeys, Mobile Keys, Wallet Keys, PIN Codes. Your complete platform-and-lock combination must support the selected technology; a provider listing alone does not confirm every installation.
Do guests need to download an app?
Supported Webkeys open in a browser without a separate key app. Mobile Keys require a compatible app; Wallet Keys require a supported wallet and device. Availability depends on your complete setup.
Can this reduce reception queues?
It can reduce the card-collection step for eligible guests when access follows completed check-in. Registration, identity checks, payment and room readiness still need a clear process. Keep staff assistance available.
Plan check-in and checkoutWhat should we confirm before rollout?
Messaging channel, delivery timing, PMS connection and supported locks. Test delivery, expiry, room changes and an alternative access method with FLEXIPASS before going live.
Do we need to replace our locks?
Not necessarily. Supported existing hardware may be usable, but connectivity, readers, software or licences can still need changes. FLEXIPASS reviews the exact installation before recommending a setup.
What if a guest cannot use their phone?
Keep staff assistance and a tested alternative, such as a physical keycard. PIN Codes are another option only where the complete system supports a compatible keypad.
YOUR PROPERTY. YOUR SYSTEMS.
Let’s find your connection.
Share your GuestTouch setup and door-lock details with FLEXIPASS.