GUEST COMMUNICATION
GuestTouch + FLEXIPASS
Connect GuestTouch guest messaging with digital key delivery. Plan room-access delivery through your configured guest channel.
THE CONNECTION
Put room access in the arrival message.
GuestTouch connects hotel teams and guests through digital communication.
FLEXIPASS brings supported digital-key delivery into the guest conversation. Keep arrival instructions and room access easy to find, with delivery timed to approved check-in.
- Keep key instructions in the guest conversation.
- Time delivery to the hotel’s approved arrival workflow.
- Give guests a clear route to help.
FROM SETUP TO STAY
Three steps. One clear journey.
Plan your GuestTouch connection with FLEXIPASS before rollout.
- 01
Choose the channel
Confirm where guests receive messages and room-access instructions.
- 02
Deliver the key
Release access after the hotel’s check-in and room-readiness requirements.
- 03
Keep help close
Plan for missing messages, room changes and an alternative way to enter.
KEY TECHNOLOGIES
Start with your complete setup.
These listed platform paths still require compatible door locks and a supported guest-delivery workflow.
Webkeys
A browser link. Supported online locks required.
Explore WebkeysMobile Keys
An app-based key for compatible Bluetooth locks.
Explore Mobile KeysWallet Keys
A supported device wallet and compatible reader.
Explore Wallet KeysPIN Codes
A code for a compatible online door keypad.
Explore PIN CodesBefore you go live
Messaging channel, delivery timing, PMS connection and supported locks.
Check your systemsCompatible door-lock solutions
Explore the lock configurations listed for GuestTouch’s FLEXIPASS key technologies.
Webkeys17 listed configurations
- ASSA ABLOY SMARTair · Wireless online
Requires a supported wireless online configuration.
- ASSA ABLOY TESA · Wireless online
TESA Hotel software and supported wireless online locks.
- dormakaba · exivo
Requires the supported online exivo access configuration.
- GANTNER · GAT NET.Lock 7020 wired online
The partner matrix lists Webkeys for GANTNER wired online GAT NET.Lock 7020 locks.
- Hotek · Wireless online
Confirm the supported online lock configuration.
- Hoteltronix
The partner matrix lists Webkeys. Exact software and online lock configuration must be verified.
- Iseo · Sofia wireless online
Requires Sofia and a supported wireless online configuration.
- KleverKey
The partner matrix lists Webkeys. Exact software, gateway and online lock configuration must be verified.
- Messerschmitt Entry One Cabled readers
Requires Entry One software and cabled readers.
- Omnitec · Wireless online
Confirm the supported online lock configuration.
- Padword
Confirm the supported online lock configuration.
- SALTO · KS
Supported online SALTO KS configuration.
- SALTO · SPACE
SALTO SPACE with supported online locks.
- TTLock wireless online
Supported wireless online locks with G2 gateways.
- Vingcard · Cabled online locks
Webkeys are listed for cabled locks, not Zigbee.
- WebLocks
Confirm the supported online lock configuration.
- Yacan
The partner matrix lists API Webkeys. Exact software and online lock configuration must be verified.
Mobile Keys5 listed configurations
- dormakaba ambiance
Ambiance software and supported Bluetooth-enabled locks.
- dormakaba ambiance cloud
Confirm Ambiance Cloud and supported Bluetooth-enabled locks.
- SALTO · SPACE
SALTO SPACE with supported Bluetooth-enabled locks.
- Vingcard · Visionline
Requires supported Bluetooth-enabled locks.
- Vingcard · VOSTIO
VOSTIO software and supported Bluetooth-enabled locks.
Wallet Keys1 listed configuration
- Vingcard · VOSTIO
VOSTIO software, wallet-capable readers and supported guest devices.
PIN Codes5 listed configurations
- ASSA ABLOY TESA · Wireless online
TESA Hotel software, online locks and compatible keypad.
- Glutz wireless online
Confirm the online lock setup and compatible keypad hardware.
- SALTO · KS
Supported online SALTO KS configuration and compatible keypad.
- SALTO · SPACE
Supported online SALTO SPACE setup and compatible keypad.
- TTLock wireless online
Supported online configuration and compatible keypad model.
Compatibility depends on the complete setup: lock model, access software, connectivity and guest workflow. FLEXIPASS confirms your installation before rollout.
Check your complete property setupQUICK ANSWERS
GuestTouch + FLEXIPASS FAQs
What does GuestTouch + FLEXIPASS do?
Connect GuestTouch guest messaging with digital key delivery. Plan room-access delivery through your configured guest channel.
Which key technologies can I use?
The GuestTouch + FLEXIPASS integration path lists Webkeys, Mobile Keys, Wallet Keys, PIN Codes. Your complete platform-and-lock combination must support the selected technology; a provider listing alone does not confirm every installation.
Do guests need to download an app?
Supported Webkeys open in a browser without a separate key app. Mobile Keys require a compatible app; Wallet Keys require a supported wallet and device. Availability depends on your complete setup.
Can this reduce reception queues?
It can reduce the card-collection step for eligible guests when access follows completed check-in. Registration, identity checks, payment and room readiness still need a clear process. Keep staff assistance available.
Plan check-in and checkoutWhat should we confirm before rollout?
Messaging channel, delivery timing, PMS connection and supported locks. Test delivery, expiry, room changes and an alternative access method with FLEXIPASS before going live.
Do we need to replace our locks?
Not necessarily. Supported existing hardware may be usable, but connectivity, readers, software or licences can still need changes. FLEXIPASS reviews the exact installation before recommending a setup.
What if a guest cannot use their phone?
Keep staff assistance and a tested alternative, such as a physical keycard. PIN Codes are another option only where the complete system supports a compatible keypad.
YOUR PROPERTY. YOUR SYSTEMS.
Let’s find your connection.
Share your GuestTouch setup and door-lock details with FLEXIPASS.