Does Convene Hospitality support digital keys?
FLEXIPASS can review a digital key setup with Convene Hospitality. The key types depend on your door-lock system.
Convene Hospitality digital key integration Convene Hospitality + FLEXIPASS
Bring digital room access into the Convene Hospitality guest experience. Keep supported room access within the guest’s digital journey.
THE CONNECTION
Make access part of the guest journey.
Convene Hospitality, formerly Arribatec, provides self-service kiosks for hotels.
FLEXIPASS connects supported digital room access with the guest app or service. Explain where to find the key and keep check-in, arrival instructions and assistance in one clear journey.
- Bring room access into the digital guest journey.
- Explain the app, browser or device guests need.
- Keep assistance and alternative entry easy to find.
FROM SETUP TO STAY
Three steps. One clear journey.
Plan your Convene Hospitality connection with FLEXIPASS before rollout.
- 01
Plan the experience
Confirm the guest platform, key type and required app or browser.
- 02
Connect check-in
Release the key when the hotel’s required checks are complete.
- 03
Support the stay
Test room changes, lost devices and key expiry before rollout.
KEY TECHNOLOGIES
Confirm your key technology.
A current technology mapping is not confirmed in our compatibility records. This does not mean the integration is unsupported; ask FLEXIPASS to review your setup.
Before you go live
Guest-platform integration, installed locks and the required guest device.
Check your systemsQUICK ANSWERS
Convene Hospitality and FLEXIPASS: questions hotels ask
How do we connect Convene Hospitality to FLEXIPASS?
Start with the compatibility check: choose Convene Hospitality and your other systems. FLEXIPASS then confirms the setup and plans the connection with you.
QUICK ANSWERS
Convene Hospitality + FLEXIPASS FAQs
What does Convene Hospitality + FLEXIPASS do?
Bring digital room access into the Convene Hospitality guest experience. Keep supported room access within the guest’s digital journey.
Which key technologies can I use?
Confirm the current Convene Hospitality integration and supported key technologies with FLEXIPASS. A provider listing alone does not confirm the full property setup.
Do guests need to download an app?
The requirement depends on the credential. Mobile Keys use a compatible app; Wallet Keys use a supported device wallet. Confirm the guest workflow for your selected setup.
Can this reduce reception queues?
It can reduce the card-collection step for eligible guests when access follows completed check-in. Registration, identity checks, payment and room readiness still need a clear process. Keep staff assistance available.
Plan check-in and checkoutWhat should we confirm before rollout?
Guest-platform integration, installed locks and the required guest device. Test delivery, expiry, room changes and an alternative access method with FLEXIPASS before going live.
Do we need to replace our locks?
Not necessarily. Supported existing hardware may be usable, but connectivity, readers, software or licences can still need changes. FLEXIPASS reviews the exact installation before recommending a setup.
What if a guest cannot use their phone?
Keep staff assistance and a tested alternative, such as a physical keycard. PIN Codes are another option only where the complete system supports a compatible keypad.
YOUR PROPERTY. YOUR SYSTEMS.
Let’s find your connection.
Share your Convene Hospitality setup and door-lock details with FLEXIPASS.