The published Visito + FLEXIPASS connection brings guest communication and Webkey delivery together. Visito manages the guest conversation; FLEXIPASS provides browser room access for a supported online lock setup.
How does the connection work?
- Confirm the Visito connection, PMS workflow and installed door-lock software with FLEXIPASS.
- Send room-access instructions after registration, payment and room-readiness requirements are complete.
- Guests open the secure Webkey in their browser. Keep staff assistance and an alternative access method available.
Do guests need an app?
FLEXIPASS Webkeys open in a browser without a separate key app. They require compatible online locks and connectivity. This page does not establish support for every lock, messaging channel or other digital-key technology.
What should the hotel check first?
This page describes a published connection. Confirm current availability, key delivery, room changes, access expiry and fallback entry with FLEXIPASS before rollout. Start with the property compatibility check and current integration marketplace.
Can digital access reduce reception queues?
Eligible guests can avoid a separate keycard-collection step when access follows completed check-in. Identity checks, payment and room readiness remain part of the hotel’s process. Read the check-in and checkout guide to plan that journey.