Mobile guest service solutions can improve response times while offering guests the flexibility, speed and efficiency they expect from hotel properties and brands. When hotels enable mobile service requests, the number of requests increases dramatically, with an average increase of 1.5 percent per day.

When Travelport surveyed 16,000 travelers from 25 countries for its 2018 Digital Travel Survey, it found that 50% of business travelers want to use a mobile key to unlock their hotel room keys. Also known as digital keys, mobile keys allow guests to unlock doors easily via an app on their smartphone, giving them access to their mobile room key and the hotel's security system.

In the previous LiveTalk Ines Santos from XIOR Student Housing, U.Hub and Patrick Lomsdalen, CEO from FLEXIPASS introduced the essential facts and factors on rising your guest experience.