GUEST COMMUNICATION
Runnr.AI + FLEXIPASS
Connect Runnr.AI guest messaging with digital key delivery. Plan room-access delivery through your configured guest channel.
THE CONNECTION
Put room access in the arrival message.
Runnr.AI connects guest conversations with automated communication workflows.
FLEXIPASS brings supported digital-key delivery into the guest conversation. Keep arrival instructions and room access easy to find, with delivery timed to approved check-in.
- Keep key instructions in the guest conversation.
- Time delivery to the hotel’s approved arrival workflow.
- Give guests a clear route to help.
FROM SETUP TO STAY
Three steps. One clear journey.
Plan your Runnr.AI connection with FLEXIPASS before rollout.
- 01
Choose the channel
Confirm where guests receive messages and room-access instructions.
- 02
Deliver the key
Release access after the hotel’s check-in and room-readiness requirements.
- 03
Keep help close
Plan for missing messages, room changes and an alternative way to enter.
KEY TECHNOLOGIES
Start with your complete setup.
These listed platform paths still require compatible door locks and a supported guest-delivery workflow.
Before you go live
Messaging channel, delivery timing, PMS connection and supported locks.
Check your systemsCompatible door-lock solutions
Explore the lock configurations listed for Runnr.AI’s FLEXIPASS key technologies.
Webkeys17 listed configurations
- ASSA ABLOY SMARTair · Wireless online
Requires a supported wireless online configuration.
- ASSA ABLOY TESA · Wireless online
TESA Hotel software and supported wireless online locks.
- dormakaba · exivo
Requires the supported online exivo access configuration.
- GANTNER · GAT NET.Lock 7020 wired online
The partner matrix lists Webkeys for GANTNER wired online GAT NET.Lock 7020 locks.
- Hotek · Wireless online
Confirm the supported online lock configuration.
- Hoteltronix
The partner matrix lists Webkeys. Exact software and online lock configuration must be verified.
- Iseo · Sofia wireless online
Requires Sofia and a supported wireless online configuration.
- KleverKey
The partner matrix lists Webkeys. Exact software, gateway and online lock configuration must be verified.
- Messerschmitt Entry One Cabled readers
Requires Entry One software and cabled readers.
- Omnitec · Wireless online
Confirm the supported online lock configuration.
- Padword
Confirm the supported online lock configuration.
- SALTO · KS
Supported online SALTO KS configuration.
- SALTO · SPACE
SALTO SPACE with supported online locks.
- TTLock wireless online
Supported wireless online locks with G2 gateways.
- Vingcard · Cabled online locks
Webkeys are listed for cabled locks, not Zigbee.
- WebLocks
Confirm the supported online lock configuration.
- Yacan
The partner matrix lists API Webkeys. Exact software and online lock configuration must be verified.
Compatibility depends on the complete setup: lock model, access software, connectivity and guest workflow. FLEXIPASS confirms your installation before rollout.
Check your complete property setupQUICK ANSWERS
Runnr.AI + FLEXIPASS FAQs
What does Runnr.AI + FLEXIPASS do?
Connect Runnr.AI guest messaging with digital key delivery. Plan room-access delivery through your configured guest channel.
Which key technologies can I use?
The Runnr.AI + FLEXIPASS integration path lists Webkeys. Your complete platform-and-lock combination must support the selected technology; a provider listing alone does not confirm every installation.
Do guests need to download an app?
Supported Webkeys open in a browser without a separate key app. Mobile Keys require a compatible app; Wallet Keys require a supported wallet and device. Availability depends on your complete setup.
Can this reduce reception queues?
It can reduce the card-collection step for eligible guests when access follows completed check-in. Registration, identity checks, payment and room readiness still need a clear process. Keep staff assistance available.
Plan check-in and checkoutWhat should we confirm before rollout?
Messaging channel, delivery timing, PMS connection and supported locks. Test delivery, expiry, room changes and an alternative access method with FLEXIPASS before going live.
Do we need to replace our locks?
Not necessarily. Supported existing hardware may be usable, but connectivity, readers, software or licences can still need changes. FLEXIPASS reviews the exact installation before recommending a setup.
What if a guest cannot use their phone?
Keep staff assistance and a tested alternative, such as a physical keycard. PIN Codes are another option only where the complete system supports a compatible keypad.
YOUR PROPERTY. YOUR SYSTEMS.
Let’s find your connection.
Share your Runnr.AI setup and door-lock details with FLEXIPASS.