FAQ DIGITAL KEYS - WEBKEYS - WALLET

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How does FLEXIPASS help with Digital Keys and WebKeys?

FLEXIPASS is your intelligent DIGITAL KEYS PLATFORM available for ACCOMMODATION + PMS + GUEST EXPERIENCE providers.

We help hotels, hostels, serviced apartments, student housing PBSA, Property Management Solution and Guest Experience Providers deliver intelligent keyless guest experiences.

Our products and services offer Digital Keys, WebKeys and WALLET Keys.

If you are an accommodation provider we can help you deliver stunning branded keyless App experiences, customised white label App development enabling guests to download your hotel branded keyless App. With the FLEXIPASS SDK you can even integrate Digital Keys and WebKeys in your own App.

If you are a Property Management Solutions or Guest Experience Provider we can help you connect and manage Digital Keys and WebKeys in minutes. Your customers can experience stunning branded keyless App experiences, customised white label App development enabling guests to download your PMS or Guest Experience keyless App. With the FLEXIPASS SDK you can even integrate Digital Keys in your own App. With WebKeys you can open doors without an App all within your guest communication channel and digital guest compendium.

What is a Digital Key?

You probably use a mechanical key to open your home everyday right? That is your physical key. A Digital Key is a mobile key securely stored on your electronic device. This can be your smartphone, smart watch, or even your iPad or Tablet. A Digital Key essentially is a secure number stored on your device which will grant you access to rooms if valid.

How does a Digital Keys work?

The technology generates an encrypted Digital Key which is transferred via data connection to your smartphone (or any other compatible smart devices) as an authorised user. This Digital Key is stored in a secure vault on your smartphone. When your smartphone is placed in front of the door lock reader your Digital Key and secure information is exchange granting you instant keyless access. The Digital Key will grant you access to assigned doors and for selected access time period.

GUESTS open the FLEXIPASS APP, enter a unique One Time CODE provided by the accommodation provider and are immediately granted access to their room . Yes that's it. FLEXIPASS is Super Fast and intelligent. In some instances guests are also granted with a connection to FLEXIPASS PLUS giving access to innovative guest services.

The world’s leading door lock providers as ASSA ABLOY Global Solutions, Dormakaba and SALTO Systems connect with FLEXIPASS enabling guests to access their via Digital Keys or also via a physical KeyCard.
Should your smartphone be without battery then your accommodation provider should be able to provide you with a physical KeyCard. With FLEXIPASS Digital Keys and Physical Keycards can be used at the same time.

Inform your accommodation provider immediately as they will be able to provide you with a new Digital Key or physical KeyCard which can override your prior Digital Key. Your accommodation provider an even revoke a Digital Key at any time.
And in most instances smartphones are secured by a PIN CODE, Touch ID or FACE ID and therefore not granting unauthorised users to access your phones content and Digital Key.

Yes multiple Digital Keys can easily be granted by your accommodation provider. And you can even have multiple Digital Keys as also physical KeyCards working at the same time. All you have to do is ask at your hotels front desk reception for additional Digital Keys.

No. Digital Keys are valid only for specific windows of time, defined by you accommodation provider. On Check-Out Digital Keys are revoked. In most cases this happens automatically are Property Management Solutions will inform FLEXIPASS to revoke Digital Keys. It is also possible to revoke Digital Keys via the FLEXIPASS Portal managed by your accommodation provider.

Digital Keys allow guests to check straight into their assigned room, rather than having to visit the front desk. Reduced waiting times, less work for staff, and a streamlined check-in process make this an ideal solution for hotels, student housing and coliving. It also offers a better guest experience and highlights how innovative and technology minded your hotel is. Room access can be limited to the time frame between check-in and check-out when necessary.

The world’s leading door lock providers as ASSA ABLOY Global Solutions, Dormakaba and SALTO Systems connect with FLEXIPASS offering accommodation multiple innovative and cost efficient door lock hardware. Contact us today and we will help you find your custom keyless door lock quote.

Marriott, Hilton and Hyatt have committed to making the switch to keyless across their thousands of branded hotels. Starwood Hotels & Resorts branded hotels, Aloft, Element, and W Hotels were some of the earliest adopters of Digital Keys technology.

Digital Keys will in most instances be an additional feature to the physical KeyCard or Physical Key. Guests will be able to use either Digital Keys or a physical KeyCard to access their room.

API stands for Application Protocol Interface. It is essentially a communication language enabling two or multiple different systems to communicate with each other. When you are delivered a Digital Key at Checked-In at your hotel then the hotels Property Management Solution uses the FLEXIPASS API to request a Digital Key to be delivered to you with the relevant information as room number and Checkout Date and Time.

APIs are used by hotel property management solutions and guest communication services in a number of innovative and critical ways. API hotel management is used in conjunction with FLEXIPASS to add and handle mobile keys to existing online service packages. The FLEXIPASS API is open (also referred to as a "public" API,) which means that the owner of a network-accessible service can give universal access to their customers. Guests can take advantage of mobile key technology safely and without compromising other data.

Connecting with FLEXIPASS API is fast and easy. You should be able to manage Digital Keys with FLEXIPASS within minutes. Contact us today and we will help you Fast track your Digital Keys experience.

In many instances your Property Management Solutions providers is already connected with the FLEXIPASS API. Should your solution not yet have a connection with FLEXIPASS then free to inform them that they can manage Digital Keys with FLEXIPASS within minutes. And give us the contact details and our team will reach out to Fast track your Digital Keys experience.

Yes of course. We are here to help you and can easily narrow down your current technology and if necessary help you with multiple intelligent upgrade options. Contact us today and we will help you save time and deliver future proof keyless technology experiences.

FLEXIPASS works with smartphones running iOS 11 and newer as also Android 4.4 and newer supporting the latest BLE (Bluetooth Low Energy) technology from 4.0 or newer. Windows phones & Blackberry are not supported by the world’s leading door lock providers as ASSA ABLOY Global Solutions, Dormakaba and SALTO Systems.