How to embrace digital keys and new technology in the Hospitality Industry

From AI & Keyless Entry to Robotics & VR

THE HOSPITALITY INDUSTRY HAS BEEN QUICK TO ADAPT TO NEW TECHNOLOGY, BUT WITH THE INTRODUCTION OF MOBILE KEY CARDS AND NEW TECHNOLOGY, SOME FEEL IT IS DISCONNECTING GUESTS FROM THEIR HOTELS. IN THIS ARTICLE, WE'LL COVER THE BENEFITS AND HOW YOU CAN USE THESE NEW TOOLS TO CREATE A MORE PERSONALIZED EXPERIENCE FOR YOUR GUESTS WHILE ALSO REDUCING OPERATING COSTS. 

What are Digital Keys and New Technology?

Technology is constantly evolving and improving and so are customer preferences. This forces accommodation providers to break into new grounds in order to attract more customers to their property and gain their loyalty. 

Digital keys are changing the hospitality industry by making it easier and more convenient for guests to access their rooms. New technology is also making it possible for guests to control the environment in their room, including the ability to adjust the temperature, lighting, and even the door locks. This is all part of a trend toward providing more personalized experiences for hotel guests.

While some may be hesitant to embrace change, digital keys and new technology can provide a number of benefits for both guests and hotel staff. For guests, it can provide a more seamless and convenient experience, as well as peace of mind knowing that they have more control over their surroundings. For hotel staff, it can lead to increased efficiency and fewer issues with lost keys or guest complaints. 

Overall, digital keys and new technology are changing the hospitality industry for the better. By embracing this change, hotels can provide a better experience for their guests while also improving their own operations.

How is new technology changing the hospitality industry?

New technologies are emerging all the time, and keeping up with the latest trends can be a challenge. However, investing in new technologies can increase your business' competitiveness and make your guests' experiences better.

One of the latest trends in the hospitality industry is the use of digital keys. Digital keys are convenient for both guests and hotel staff, and they offer a number of benefits. For guests, digital keys eliminate the need to carry around a physical key. They also make it easy to access your room without having to remember your room number. For hotel staff, digital keys can help reduce lost key incidents and improve security.

If you're thinking about embracing digital keys at your hotel or student-housing, there are a few things to keep in mind. First, you'll need to invest in new hardware, such as key cards or key fobs by selecting a leading door lock provider with future proof solutions. You'll also need to train your staff on how to use the new system. Finally, you'll need to promote the new system to your guests so that they know how to use it. Digital keys are just one example of how new technology is changing the hospitality industry. By staying up-to-date on the latest trends.

What does this mean for guests and staff?

Digital keys are becoming more and more common in the hospitality industry as new technology is developed. Guests and staff can now use their smartphones to access hotel rooms, open doors, and even start their car. This new technology is changing the way we interact with our surroundings and providing a more convenient and efficient experience for everyone involved.

Using Digital Keys: A few tips

The most important factor to ensure is the safety of staff and guests, at the moment more than ever in the hospitality industry. Contactless solutions complement the need for faster and easier ways to gain access to ones room. The following recommendations are to help your guests and staff adapt to mobile keys:

Make sure that all staff related to handling mobile keys have gone through the process of downloading the app, entering the code, and opened a door before to be able to assist guests who might be struggling. Adding information on how to handle mobile keys in the pre-arrival email allows guests to download the app prior to arrival, to gain even faster access to their room.

If using additional guest service platforms make sure to connect them to the Mobile Key app. This will allow guests to experience the best of both worlds in one. The personal room key, and additional services are all in one app. Your guests are worried about their battery running out before returning to the property? Have a power bank or charger ready just in case. This will reassure guests that they are well taken care of. 

What are some of the benefits of new technology in the hospitality industry?

Technology has always been a driving force in the hospitality industry. From online booking systems to mobile apps, technology has made it easier for guests to find and book hotels and other accommodations. New technology is also making it easier for hoteliers to manage their properties and provide a better experience for their guests. Here are some of the benefits of new technology in the hospitality industry:

1. Increased Efficiency: New technology can help hoteliers increase their efficiency in various operations such as bookkeeping, marketing, and even housekeeping. For example, online booking systems allow guests to book their stay without having to go through a travel agent or call the hotel directly. This saves time for both the guest and the hotelier.

2. Improved Customer Service: Technology can also help improve customer service. For example, most major hotel chains now offer mobile apps that allow guests to check in, view their room information, and even order room service without having to contaact the hotel staff. These apps make it easier for guests to get what they need without having to wait on hold or be transferred to someone who may not be able to help them.

3. Greater Marketing reach: With technology, hoteliers can reach a wider audience with their marketing

Conclusion

Digital keys are the future of the hospitality industry, and it's important for businesses to embrace this new technology. There are many benefits to using digital keys, including increased security, convenience, and cost savings. By implementing digital keys, businesses can provide a better experience for their guests while also staying ahead of the curve.