Executive Hotels & Resorts Case Study
Client USP: Executive Hotels & Resorts: A Legacy of Excellence
Executives Hotels partnered with FLEXIPASS to implement a digital concierge system that would meet the unique needs of their guests. The FLEXIPASS team worked closely with the hotel to customize the system, incorporating features such as multilingual support and local recommendations based on guest preferences and interests. The outcome was a highly successful system that received overwhelmingly positive feedback from guests. As a result of FLEXIPASS’s tailored solution, Executives Hotels reported a better guest experience, enhanced operational efficiency, and a rise in revenue.
Photo Courtesy: Executive Hotels & Resorts
Executive Hotels + FLEXIPASS Partnership
Executive Hotels chose FLEXIPASS Digital Keys to implement a cutting-edge digital concierge system tailored to the unique needs of their guests. This collaboration aimed to set a new standard in the hospitality industry by combining Executive Hotels' expertise in luxury services with FLEXIPASS's innovative technology. The result was a highly successful system that garnered overwhelmingly positive feedback from guests. The partnership led to enhanced guest experiences, improved operational efficiency, and increased revenue for Executive Hotels.
“This is your new-generation digital concierge. This is FLEXIPASS — nimble and seamless. Very fast implementation and exceptional support. Quick and reliable as a Swiss knife, your next-gen digital key." - Michal Jarosz | Corporate IT Manager | Executive Group of Companies
Challenges Faced Before Implementing FLEXIPASS
Executive Hotels faced several challenges before implementing FLEXIPASS . The chain struggled to meet the evolving demands of their guests, who increasingly expected a personalized and seamless experience. The existing system needed to offer a higher level of service without disrupting current operations and create a one-stop-shop for guest needs. Some specific guest demands included:
Seamless Check-in/Check-out: Guests sought efficient processes that would save time and reduce friction.
Personalized Recommendations: Guests expected tailored suggestions for dining, attractions, and amenities throughout their stay.
Effortless Communication: Guests desired human-like digital communication for inquiries or emergencies, avoiding the need to visit the reception.
"We are thrilled with FLEXIPASS." - Glenn Eleiter | Regional Manager | Executive Hotel Vancouver
Photo Courtesy: Executive Hotels & Resorts
How It Worked and FLEXIPASS's Solutions Provided to Executive Hotels
FLEXIPASS's innovative platform revolutionised the guest experience at Executive Hotels by functioning as a comprehensive digital concierge. Guests gained seamless access to their rooms with Mobile Keys and could easily obtain information and services directly from their smartphones. This not only enhanced convenience and personalized access but also streamlined traditional check-in and check-out processes, making the entire guest journey smoother and more efficient.
The implementation of FLEXIPASS at Executive Hotels delivered several key benefits:
Enhanced Guest Satisfaction: Guests experienced higher satisfaction rates due to easier access to information and services.
Focus on Personalized Service: Hotel staff could concentrate on delivering personalized service rather than handling routine requests for lost keys or keycards.
Seamless Implementation: The transition to FLEXIPASS was smooth and did not disrupt existing operations.
Integration with Existing Systems: FLEXIPASS’s system was integrated seamlessly with the hotel's current systems and branding, ensuring a quick and reliable transition.
Exceeded Expectations: FLEXIPASS provided a next-generation digital concierge experience that far surpassed expectations.
Overall, FLEXIPASS not only improved the guest experience but also significantly boosted staff efficiency and the hotel's upselling potential, setting a new standard in the industry.
“FLEXIPASS are experts in Digital Keys. They know exactly what they are doing and go further than other companies. Thank you!"
- Michal Jarosz | Corporate IT Manager | Executive Group of Companies
Photo Courtesy: Executive Hotels & Resorts
The Result
FLEXIPASS Mobile Key solution has significantly transformed the guest experience at Executive Hotels & Resorts. By providing seamless access, personalized recommendations, and streamlined communication, FLEXIPASS has elevated guest satisfaction, boosted operational efficiency, and increased revenue.
Moreover, FLEXIPASS enhances operational efficiency for staff and creates new upselling opportunities tailored specifically for the hotel industry. This case study highlights how FLEXIPASS sets a new standard in hospitality with its innovative approach to digital access and guest services.
“FLEXIPASS is the Digital Concierge of the Modern Era.” - Michal Jarosz | Corporate IT Manager | Executive Group of Companies
