Leinster Hotel Case Study | Dublin
FLEXIPASS + PRESS UP GROUP
Client USP
In the vibrant heart of Dublin, where the city’s rich history meets its contemporary rhythm, Hotel Leinster, part of the renowned PRESS UP Group, offers a unique blend of luxury and innovation. Picture this: the storied streets of Dublin welcoming guests into an elegant haven, where the old-world charm of the city is complemented by modern comfort and cutting-edge service.
Hotel Leinster is not just a reflection of Dublin’s spirit; it embodies the values that define the PRESS UP Group—excellence in hospitality, innovation, and sustainability. This dynamic group has redefined the hospitality experience across Ireland, with each property offering a distinct connection to its local culture while maintaining the highest standards of guest service.
This is where our story begins—a journey that marries tradition with innovation, and where FLEXIPASS Webkeys seamlessly enhance the guest experience at Hotel Leinster.
Photo Courtesy: Leinster Hotel | Dublin
Hotel Leinster + FLEXIPASS
As a leading name within PRESS UP Group, Hotel Leinster was on a quest to enhance its guest experience with the latest in hospitality technology. After extensive exploration, FLEXIPASS was chosen as the perfect partner to help bring this vision to life.
Hotel Leinster has seamlessly integrated FLEXIPASS webkeys into their operations, allowing the hotel to provide a superior guest experience while maintaining the warmth and personal touch that PRESS UP Group properties are known for. This wasn’t just about technology—it was about crafting a guest journey that combines elevating guest convenience with eco-friendly practices, fitting perfectly with PRESS UP Group’s forward-thinking approach.
Photo Courtesy: Leinster Hotel | Dublin
Challenges Prior Implementing FLEXIPASS
Before implementing FLEXIPASS, Hotel Leinster faced several challenges that were becoming increasingly common across the hospitality industry. Long queues at reception, particularly during peak times, meant guests were often left waiting and frustrated—a far cry from the smooth, welcoming experience that PRESS UP Group strives to deliver across its portfolio.
Additionally, the use of traditional plastic keycards not only posed logistical challenges with frequent replacements but also conflicted with the group’s commitment to sustainability. The environmental footprint associated with these disposable keys became a growing concern, leading to the search for a more eco-conscious solution.
The hotel needed a transformation—a way to eliminate these operational hurdles and align with both the group’s and guests’ expectations for a modern, streamlined, and sustainable experience.
Implementation and Support
The onboarding process for FLEXIPASS webkeys was seamless, supported by an expert team that ensured that the system implementation worked smoothly. This seamless setup allowed Leinster Hotel maintain high standards of guest satisfaction from the outset. The team’s commitment to support and improvement meant that any access issues were promptly resolved, ensuring every guest enjoyed a consistently great experience.
Photo Courtesy: Leinster Hotel | Dublin
Why FLEXIPASS webkeys Solutions?
FLEXIPASS webkeys was a strategic move by Hotel Leinster and PRESS UP Group to address these challenges head-on. By choosing FLEXIPASS, Hotel Leinster could provide a seamless, app-free keyless entry system that allows guests to access their rooms directly via their smartphones—eliminating long waits at reception.
Not only did this create an immediate boost in guest satisfaction, but it also aligned perfectly with the group’s sustainability goals. The elimination of plastic keycards significantly reduced waste, and guests appreciated the eco-consciousness of the move, strengthening their loyalty to the brand.
FLEXIPASS’s smooth integration with the hotel’s SALTO SPACE door lock system ensured a flawless transition, allowing the staff to focus more on delivering personalized service rather than managing outdated processes.
The Result
The implementation of FLEXIPASS Webkeys at Hotel Leinster has had a transformative impact. The seamless check-in process has enhanced the guest experience, allowing them to bypass reception lines and enjoy their stay from the moment they arrive. Guests no longer need to download apps, making the transition to keyless entry effortless and efficient.
The collaboration between FLEXIPASS Webkeys and SALTO Space door locks provided unmatched convenience and security for guests, offering them quick, secure access to their rooms. This combination of technologies has not only streamlined operations but also ensured that every guest interaction with the hotel is frictionless and memorable.
Moreover, the hotel’s commitment to sustainability has been greatly supported by the elimination of plastic keycards, earning praise from eco-conscious guests and reinforcing PRESS UP Group’s position as a leader in environmentally responsible hospitality.
FLEXIPASS has allowed Hotel Leinster, and by extension PRESS UP Group, to offer the kind of cutting-edge convenience that today’s guests expect without compromising on the warmth and personalized service that define their brand. From check-in to check-out, every moment of the guest journey is enhanced by the seamless digital solutions that FLEXIPASS and SALTO Space provide—bringing the future of hospitality to Dublin’s storied streets.
