Gerharts Premium City Living: Elevates Guest Experience with FLEXIPASS and Guestnet
Client USP
Gerharts Premium City Living redefines modern hospitality with a collection of luxury holiday flats in the heart of the city, offering a unique experience without a traditional reception area. This case study explores how the integration of FLEXIPASS keyless technology, alongside Guestnet, has transformed the operational efficiency and guest experience at Gerharts, addressing the challenges of a decentralized hospitality model.
Photo Courtesy: Gerharts Premium City Living
Challenges Prior Implementing FLEXIPASS
Operating without a central reception presented Gerharts with the challenge of maintaining seamless guest experiences while managing access and communication efficiently. Located in a bustling city center, the property required a system that could handle high volumes of reservations, ensure secure and easy access to the building and garage, and streamline pre-arrival communication without overwhelming the staff or guests.
Photo Courtesy: Gerharts Premium City Living
Solution: FLEXIPASS Digital Keys
Gerharts opted for FLEXIPASS, a keyless entry solution that enables guests to access their accommodations without needing to download an app or visit a front desk. FLEXIPASS provided a secure, fast, and intuitive method for guests to check in and access their rooms independently, perfectly aligning with Gerharts' decentralized operation model.
The integration with Guestnet further enhanced the guest experience by allowing upselling opportunities at every door opening, optimizing operational processes, and reducing unnecessary manual interactions. This combination of technologies not only simplified access but also provided Gerharts with the flexibility to manage guest interactions remotely, significantly improving overall efficiency.
Implementation and Support
The onboarding process for FLEXIPASS was seamless, supported by an expert team that ensured the system was up and running without issues. The smooth integration allowed Gerharts to maintain high standards of guest satisfaction from the outset. The support team's commitment to continuous improvement meant that any potential accessibility issues were promptly addressed, guaranteeing a consistently excellent guest experience.
Photo Courtesy: Gerharts Premium City Living
Key Benefits after Implementing FLEXIPASS + Guestnet at Gerharts Premium Living
Since implementing FLEXIPASS and Guestnet, Gerharts Premium City Living has seen a significant improvement in operational efficiency and guest satisfaction. Key benefits include:
Time Savings The transition to mobile keys has dramatically reduced the time required for guest check-ins and operational tasks. The system’s user-friendly design means even technologically inexperienced guests can easily navigate it.
Staff Efficiency: With the keyless system in place, the need for on-site staff has decreased, allowing Gerharts to allocate resources more effectively and reduce operational costs.
Enhanced Guest Management: FLEXIPASS has improved the management of multiple reservations by a single guest, making it easier to accommodate repeat visitors and large groups.
Remote Access: The ability to manage room keys from anywhere has provided Gerharts with greater flexibility in handling guest requests and maintaining security, even without a physical reception desk.
Conclusion
Gerharts Premium City Living's adoption of FLEXIPASS and Guestnet has been a game-changer in their operations. The system’s reliability, ease of use, and ability to streamline processes have allowed Gerharts to focus on delivering an exceptional guest experience, proving that keyless technology is not just a convenience but a strategic asset in modern hospitality.
TESTIMONIAL:
“We are very happy to have decided in favor of FLEXIPASS and Guestnet. The system works perfectly, and we can rely on it 100%.”
- Gerharts Premium City Living
This case study illustrates how FLEXIPASS + Guestnet has addressed the specific needs of a decentralized hospitality operation, setting a new standard for efficiency and guest satisfaction at Gerharts Premium City Living.
