Akia Messaging Integration with FLEXIPASS

Enhance guest communication and deliver seamless, contactless stays.
With Akia + FLEXIPASS, hotels can combine digital messaging and digital keys into one smooth workflow. Guests receive instant, personalized communication through Akia, while FLEXIPASS delivers secure, app-free mobile keys — all fully automated and synced with your PMS.

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WHAT IS AKIA?


Akia is a guest communication platform designed to help hotels connect with guests through SMS, WhatsApp, and messaging automation. Instead of phone calls or front desk bottlenecks, Akia empowers hotels to:

  • Send real-time updates and service messages.

  • Automate pre-arrival and post-stay surveys.

  • Manage guest requests and incident tickets in one place.

  • Improve reviews with faster responses and better engagement.

By integrating with FLEXIPASS, Akia messaging goes beyond communication — it also becomes a tool for digital room access and contactless check-in.

SMARTair Door Locks is partnered with FLEXIPASS Digital Keys technology, delivering secure and seamless keyless entry solutions for improved guest experiences in hotels and shared co-living and coworking spaces.

Why Choose FLEXIPASS + Akia Messaging?

  • Send Digital Keys via Guest Messaging → Deliver room keys directly through SMS or WhatsApp.

  • Automation Ready → Keys are sent automatically at check-in, saving staff time and boosting efficiency.

  • Works with Existing Infrastructure → No hardware changes; compatible with locks from ASSA ABLOY, Dormakaba, SALTO, and more.

FLEXIPASS is a Digital Key provider offering app-free, keyless entry with its Webkey solution for hotels, student housing, co-living, and coworking spaces. Now it's also possible to open SMARTair door locks with FLEXIPASS Webkeys.
SMARTair integrates with FLEXIPASS Digital Keys to provide keyless access via Webkeys, enhancing the hotel guest experience. No app download needed.

Set Up Your Digital Key Experience in 3 Steps

Step 1:

Automated Messaging

Guests receive welcome texts, check-in information, and surveys directly in their preferred channel.

Step 2:

Digital Key Delivery

FLEXIPASS automatically sends the digital room key through Akia’s messaging platform — via SMS, WhatsApp, or email.

Step 3:

Keyless Access

You can now enjoy FLEXIPASS Digital Keys, automated, fast and easy!

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Seamless Digital Key Integration

With the Akia + FLEXIPASS integration, guests receive their digital room key delivered directly where they already communicate — SMS, WhatsApp, or email. FLEXIPASS transmits its secure Webkey link (or Wallet/Mobile Key if configured) via Akia's automated messaging, so there's no need for guests to download another app simply to receive their key.

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Smartphone displaying door access options with FLEXIPASS Webkeys, allowing guests to unlock multiple SMARTair-connected doors by tapping a button.

How Guests Receive Their Digital Keys

  • Automatic delivery: Upon booking or arrival, Akia delivers a FLEXIPASS message with the guest's digital key.

  • One tap to open: The guest taps/swipes the link or Wallet card and the door opens — instant, contactless entry.

  • Flexible channels: Keys can be distributed through SMS, WhatsApp, or email as per the guest's preference.

  • Insert anywhere: Webkeys may be used in any web browser or public-facing web application, so keys may be inserted into your confirmation of booking, Akia message, or tenant/guest portal.

  • Secure & temporary: Keys are encrypted and constrained to a time frame; they may be retracted or renewed in real-time from your PMS or FLEXIPASS console.

Take Their Word For It

“The FLEXIPASS and SMARTair integration allows businesses to offer a seamless, app-free mobile experience while retaining full control and visibility over their access systems. It’s a game-changer for organisations looking to modernise their operations without compromising on security or convenience.”

Ifazaad Liaqat, Technical Sales Manager, SMARTair, TESA ASSA ABLOY

FAQs

  • SMARTair is a wireless, battery-powered access control system by ASSA ABLOY (TESA) that offers keyless entry via RFID, Bluetooth, or PIN, with scalable management options like Standalone, Update-on-Card, Openow, and Wireless Online. Integrated with FLEXIPASS, SMARTair door locks accept app-free Webkeys delivered via SMS or email, enabling secure, real-time keyless access using your existing hardware—no rewiring needed.

    • App-free user experience: no installation or app fees for end users.

    • Reduced operational overhead: physical key handing is eliminated; remote credential management reduces manual work.

    • Real-time security: access can be revoked or updated instantly.

    • Scalable deployment: suitable for hotels, commercial buildings, residential developments, co-living, education, offices.

    • Wire-free install: SMARTair is wireless and avoids hard wiring, simplifying installation.

  • The system uses secure digital key issuance, encrypted communications, and standards used by SMARTair. Because credentials are managed centrally, access rights can be limited by time (e.g. check-in to check-out), and revoked instantly if needed. FLEXIPASS + SMARTair ensures that only authenticated links or Webkeys are valid, reducing risk of lost or cloned keys. (If your security / cryptography specs are available, insert them here.)

  • You would typically follow these steps:

    1. Install SMARTair wireless locking hardware.

    2. Connect the locks to the SMARTair management platform.

    3. Enable FLEXIPASS integration / Webkey API.

    4. Configure users, roles, time-based access, and communication channels for delivering Webkeys (SMS/email).

    5. Test door unlocking, revocation, and real-time management.

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