HeyFetch Guest Communication Integration with FLEXIPASS

Already using HeyFetch or exploring ways to improve Guest Communication? Take your guest messaging and task management platform to the next level with FLEXIPASS Digital Keys. With seamless integration, hotels can deliver contactless, keyless access directly through HeyFetch via SMS text messages. Perfect for hotels, co-living, or student housing, FLEXIPASS + HeyFetch creates a smooth guest experience.

WHAT IS HeyFetch?


HeyFetch is a leading Guest Communication software trusted by hotels worldwide. It centralizes messaging, task management, and guest feedback into one easy-to-use platform. With features like real-time SMS & WhatsApp messaging, task ticketing, automated surveys, and reputation management, HeyFetch allows hotels to boost guest satisfaction while streamlining operations.

Now, combined with FLEXIPASS Digital Keys, HeyFetch becomes more than just a communication tool—it becomes a complete guest experience hub.

Fetch is a Guest Communication Provider and integrates with FLEXIPASS Digital Keys, to enhance the guest experience.

WHY CHOOSE FLEXIPASS + HeyFetch?

  • Send Digital Keys directly via HeyFetch messaging (SMS)

  • Deliver keyless entry with Mobile Keys

  • Offer a contactless check-in experience for modern guests

  • Works with your existing door lock systems (ASSA ABLOY, Salto, Dormakaba etc.)

  • Enhance the guest journey with instant access + communication in one place

FLEXIPASS is a Digital Key provider offering keyless entry with its Mobile Key solution for hotels, student housing, co-living, and coworking spaces. Now it's also possible to use Mobile Keys together with the Guest Communication Provider HeyFetch.
With HeyFetch and FLEXIPASS, guests receive their Digital Key via SMS, including a link to download the fast and easy-to-use FLEXIPASS App. For using Mobile Keys, guests can either use FLEXIPASS App or the hotel’s own native app.

Set Up Your Digital Key Experience in 3 Steps

Step 1:

CONNECT HeyFetch TO FLEXIPASS

Guests automatically receive a Digital Key via SMS.

Step 2:

CHOOSE YOUR PROVIDER

Integrate with HeyFetch or select from our Certified Partner List

Step 3:

GO LIVE

Offer hotel Digital Keys and smooth Guest Communication in minutes - no app needed.

Seamless Digital Key Integration

Through the integration of FLEXIPASS and HeyFetch, hotels can unify Guest Communication with keyless access in one platform.

Phone displaying the fast FLEXIPASS App, which works together with HeyFetch to ensure the key is delivered on the day of arrival or at guest check-in. A major advantage of Mobile Keys is that they even work without an active internet connection.

How Do Guests Receive Their Digital Key?

With HeyFetch + FLEXIPASS integration:

  • Guests receive their Digital Key code via SMS from HeyFetch, along with a link to download the app.

  • Copy the code and paste it inside FLEXIPASS Super Fast App

  • Works seamlessly across hotel, co-living, or student housing environments

Take Their Word For It

“Working with FLEXIPASS was a fantastic experience. Their seamless integration with our platform has helped our customers elevate and digitalise their guest experience. We’re excited about the value our collaboration brings to our customers, making the check-in process smoother and enhancing overall guest satisfaction.”

Claire Phua, Products and Partnerships, Fetch

Let’s talk.

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