GUEST APPS & SERVICES
Carlito + FLEXIPASS
Bring digital room keys into the Carlito guest app. Keep supported room access within the guest’s digital journey.
THE CONNECTION
Make access part of the guest journey.
Carlito connects hotel information and services with the guest’s digital journey.
FLEXIPASS connects supported digital room access with the guest app or service. Explain where to find the key and keep check-in, arrival instructions and assistance in one clear journey.
- Bring room access into the digital guest journey.
- Explain the app, browser or device guests need.
- Keep assistance and alternative entry easy to find.
FROM SETUP TO STAY
Three steps. One clear journey.
Plan your Carlito connection with FLEXIPASS before rollout.
- 01
Plan the experience
Confirm the guest platform, key type and required app or browser.
- 02
Connect check-in
Release the key when the hotel’s required checks are complete.
- 03
Support the stay
Test room changes, lost devices and key expiry before rollout.
KEY TECHNOLOGIES
Start with your complete setup.
These listed platform paths still require compatible door locks and a supported guest-delivery workflow.
Before you go live
Guest-platform integration, installed locks and the required guest device.
Check your systemsCompatible door-lock solutions
Explore the lock configurations listed for Carlito’s FLEXIPASS key technologies.
Webkeys17 listed configurations
- ASSA ABLOY SMARTair · Wireless online
Requires a supported wireless online configuration.
- ASSA ABLOY TESA · Wireless online
TESA Hotel software and supported wireless online locks.
- dormakaba · exivo
Requires the supported online exivo access configuration.
- GANTNER · GAT NET.Lock 7020 wired online
The partner matrix lists Webkeys for GANTNER wired online GAT NET.Lock 7020 locks.
- Hotek · Wireless online
Confirm the supported online lock configuration.
- Hoteltronix
The partner matrix lists Webkeys. Exact software and online lock configuration must be verified.
- Iseo · Sofia wireless online
Requires Sofia and a supported wireless online configuration.
- KleverKey
The partner matrix lists Webkeys. Exact software, gateway and online lock configuration must be verified.
- Messerschmitt Entry One Cabled readers
Requires Entry One software and cabled readers.
- Omnitec · Wireless online
Confirm the supported online lock configuration.
- Padword
Confirm the supported online lock configuration.
- SALTO · KS
Supported online SALTO KS configuration.
- SALTO · SPACE
SALTO SPACE with supported online locks.
- TTLock wireless online
Supported wireless online locks with G2 gateways.
- Vingcard · Cabled online locks
Webkeys are listed for cabled locks, not Zigbee.
- WebLocks
Confirm the supported online lock configuration.
- Yacan
The partner matrix lists API Webkeys. Exact software and online lock configuration must be verified.
Compatibility depends on the complete setup: lock model, access software, connectivity and guest workflow. FLEXIPASS confirms your installation before rollout.
Check your complete property setupQUICK ANSWERS
Carlito + FLEXIPASS FAQs
What does Carlito + FLEXIPASS do?
Bring digital room keys into the Carlito guest app. Keep supported room access within the guest’s digital journey.
Which key technologies can I use?
The Carlito + FLEXIPASS integration path lists Webkeys. Your complete platform-and-lock combination must support the selected technology; a provider listing alone does not confirm every installation.
Do guests need to download an app?
Supported Webkeys open in a browser without a separate key app. Mobile Keys require a compatible app; Wallet Keys require a supported wallet and device. Availability depends on your complete setup.
Can this reduce reception queues?
It can reduce the card-collection step for eligible guests when access follows completed check-in. Registration, identity checks, payment and room readiness still need a clear process. Keep staff assistance available.
Plan check-in and checkoutWhat should we confirm before rollout?
Guest-platform integration, installed locks and the required guest device. Test delivery, expiry, room changes and an alternative access method with FLEXIPASS before going live.
Do we need to replace our locks?
Not necessarily. Supported existing hardware may be usable, but connectivity, readers, software or licences can still need changes. FLEXIPASS reviews the exact installation before recommending a setup.
What if a guest cannot use their phone?
Keep staff assistance and a tested alternative, such as a physical keycard. PIN Codes are another option only where the complete system supports a compatible keypad.
YOUR PROPERTY. YOUR SYSTEMS.
Let’s find your connection.
Share your Carlito setup and door-lock details with FLEXIPASS.