What are Webkeys? Browser-Based Digital Keys for Hotels

A Webkey is a digital room key sent via a mobile browser, without the need to download an APP. It's a browser-based access solution that works through an intelligent link sent to guests via email, text, WhatsApp or other messaging platforms. When guests click the link, it opens a mobile-responsive website or progressive web app that provides door access functionality. Webkeys require an active data connection, enhancing security through direct PMS integration, and they eliminate the need for app downloads or installation completely.

How Webkeys Work

Guests receive an intelligent link via email or text services. Once the link is opened, guests can use the browser-based interface to unlock their door with a simple tap of a button. The whole process is designed to be as frictionless as possible for guests.

Here's how it works step by step:

1. Guest Check-In via PMS or Guest Communication Provider

2. A secure link is generated and sent to the phone via web link

3. Tap “open door” and the magic starts. 

The beauty of Webkeys is their simplicity - guests don't need to worry about downloading apps, creating additional accounts, or using up storage space on their phones. They just click “unlock door” and that is it!

How to Enable Webkeys

First your door lock provider needs to support Digital Key technologies. Thereafter choose a Digital Key provider (developing company) which is integrated with your locks. Unlike mobile app solutions, Webkeys work through standard web browsers, so there's no need for app store approvals or SDK integration.

The setup process is pretty straightforward - you need your locks to support the technology, a Webkey provider that plays nice with your existing systems, and integration with your guest communication provider for delivering those links.

The Difference Between Wallet Keys, Webkeys and Mobile Keys

• Wallet Keys

  Description:
  
  A digital version of a room key card that is stored in your phone's wallet app. No APP needed.
  
  Activation Requirements:
  
  1. Door lock provider needs to support Wallet Keys technology 

  2. Choose a Digital Wallet Keys provider (developing company) which is integrated with your locks 

  3. Integration with PMS & Guest Communication Providers
  

• Webkeys

  Description:
  
  A digital room key sent via a mobile browser, without the need to download an APP. No App needed.
  

  Activation Requirements:
  
  1. Door lock provider needs to support Webkey technology 

  2. Choose a Digital Key provider (developing company) which is integrated with your locks 

  3. Integration with your Guest Communication Provider
  

• Mobile Keys

  Description:

  Typically delivered directly to your smartphone via a dedicated app.

  Activation Requirements

  1. Door lock provider needs to support Mobile Keys technology

  2. Choose a Mobile Keys provider (developing company) which is integrated with your locks 

  3. Use the Mobile Keys provider's APP or integrate to your existing APP or PMS to issue Mobile Keys

When Mobile Keys Make Sense

A Mobile Key is a digital credential stored in a dedicated mobile application that enables users to unlock doors and access secured areas using their smartphones. It requires downloading and installing a specific app developed by the access control provider or certified third party provider.

Mobile Keys offer offline access capability after initial setup. Mobile Keys provide enhanced performance with fast door response times and optimized Bluetooth communication. Security is stronger in mobile apps through device-level features like secure enclaves, plus more robust encryption protocols. User experience is improved with Mobile Keys offering a seamless one-tap experience without needing to find links each time.

The SDK (Software Development Kit) option allows businesses to integrate Mobile Key functionality directly into their existing mobile applications rather than using a standalone access app. By implementing Mobile Keys capabilities through an SDK provided by an access control vendor, companies can offer seamless door access within their branded app environment.

So while Webkeys are great for simplicity and no-app convenience, Mobile Keys still have their place when you want that premium, fast, offline-capable experience or when you're building Mobile Keys into your existing hotel app.

Webkeys and Additional Guest Communication Services

Webkeys are often part of a broader digital guest experience platform, combining multiple hotel services into one easy-to-use interface. In addition to providing room access, the same web link typically allows guests to check-in and check-out, view their room number, request housekeeping or amenities, order room service, access Wi-Fi details, browse local recommendations, contact the front desk or concierge, and review and pay their bill.

This is where Webkeys really shine - one link gives guests access to everything they need during their stay. No juggling multiple apps or trying to remember passwords. Just bookmark the link or keep the text message, and you've got your entire hotel experience right there in your browser.

Webkeys and Lock providers

Lock producers such as ASSA ABLOY, Salto, ISEO, Hoteltronix, Dormakaba, Messerschmitt, Omnitec and SMARTair partner up with Digital Key producers such as FLEXIPASS to make the Webkeys work and deliver it to the final user, the hotel guest. Lock providers underline the importance of tech development companies that have their primary focus on key development ensuring a seamless and future proof solution. 

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