Tayko Group of Luxury Hotels Case Study
Client USP
In the heart of Bilbao and Seville, where the ancient echoes of cobblestone streets meet the lively hum of modern city life, Tayko Hotels stand as timeless storytellers. Picture this: A tapestry of unique architecture weaves through the bustling streets, adorned with the tantalizing aroma of exceptional gastronomy that beckons passersby to embark on a sensory journey.
Each Tayko Hotel is a chapter in the unfolding tale of its city, a living canvas capturing the distinct personality and rich history. As the sun sets over Bilbao's rugged landscapes and Seville's orange-hued skies, the hotels invite you to step into a world where local origins become an unforgettable exploration.
This is where our tale commences, a narrative painted by the walls of Tayko Hotels, fusing tradition and innovation into a seamless masterpiece of hospitality.
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Why Tayko Hotels and FLEXIPASS?
Tayko Hotels embarked on a quest for a solution that would weave seamlessly into the fabric of their unique vision. After a prolonged search, Tayko's journey led them to the doorstep of FLEXIPASS — a discovery that felt like finding the missing piece to a puzzle they had been yearning to solve.
In pursuit of excellence and personalized care, Tayko Hotels implemented FLEXIPASS webkeys to seamlessly integrate modern technology into their commitment to unrivaled service, marking the beginning of a captivating chapter in the world of hospitality. This decision wasn't just a merger; it was the realization of a vision that had eluded them for the longest time, with FLEXIPASS playing the role of the ultimate storyteller in Tayko's quest for excellence and seamlessly blending tradition with cutting-edge innovation to redefine the very art of hospitality at Tayko Hotels.
Photo Courtesy: Tayko Hotels website
What Issues Were There prior FLEXIPASS?
Before implementing FLEXIPASS, Tayko Hotels faced challenges related to guest satisfaction, specifically a 50% drop when guests had to wait in line during check-in. It was a pressing challenge loomed large, affecting the very essence of guest satisfaction. Picture this: a time-consuming odyssey at the reception, marked by long waiting lines that stretched like a languid serpent. This not only tested the patience of our esteemed guests but resulted in a disheartening drop in satisfaction levels.
The reception, once a gateway to memorable experiences, had become a bottleneck, leaving guests unimpressed and, more crucially, time-starved. The traditional use of plastic keycards added another layer to the predicament—wasteful, environmentally unsound, and contributing to the dissatisfaction swirling at the heart of our check-in process.
This wasn't just about inconvenience; it was a narrative woven with the threads of time, frustration, and environmental concerns. The need for a transformative solution became imperative to salvage not only our operational efficiency but, more importantly, the satisfaction and eco-conscious sentiments of our discerning guests.
Photo Courtesy: Tayko Hotels website
FLEXIPASS’s Solutions provided to Tayko Group of Luxury Hotels
Tayko Hotels opted for FLEXIPASS Webkeys Solutions to address the issues at hand. The seamless integration of FLEXIPASS with SALTO for enhanced safety, provided a powerful tool for delivering a smooth and secure guest experience. Moreover, the solution provided unparalleled convenience by eliminating the need for guests to download an app, saving time and enhancing satisfaction.
FLEXIPASS emerged not merely as a solution but as a strategic ally poised to tackle the multifaceted issues head-on. The choice wasn't arbitrary; it was an intentional shift towards a future where time-consuming check-ins, waiting lines, and wasteful plastic keycards would be archaic relics of the past.
The strategic alliance with FLEXIPASS wasn't just about resolving immediate issues; it was an investment in a guest-centric future. The seamless integration with existing systems, coupled with the eco-conscious approach of eliminating plastic keycards, transformed FLEXIPASS into a comprehensive solution. It was a calculated move towards not just efficiency but an environmentally conscious approach, aligning seamlessly with the expectations of the contemporary traveler.
Photo Courtesy: Tayko Hotels website
Elevated Keyless Door Opening Experiences at Tayko Hotels
The implementation of FLEXIPASS has transformed Tayko Hotels into a jewel at the heart of Sevilla. The seamless guest experience aligns with the convenience of FLEXIPASS ensuring a smooth and secure integration without the need of downloading an app, not only saves time but also contributes to upsells and eliminates costs associated with plastic keycards.
Innovation becomes essential in delivering the convenience and flexibility that guests expect. The digital solutions provided by FLEXIPASS empower and enrich guest experiences, enabling our staff to personally and seamlessly welcome guests. From the moment guests check-in to the arrival of their morning coffee, they enjoy access to a comprehensive digital experience with just a tap on their smartphones, including fast-track Keyless Door Openings. This advancement not only saves time but also contributes to a relaxed and hassle-free stay, embodying the essence of Tayko Hotels – a home in cosmopolitan cities – a home away from home.
